General

If you have a reservation, the following items should match the name on your reservation: a government issued picture ID (required to check in). Provide a credit card as a form of payment. We are cashless. You must be at least 21 years of age.

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out can be requested for a fee and are based on availability.

At midnight before the arrival date, a preauthorization of $200 will be automatically placed on temporary HOLD with a valid credit card. This hold is released after inspection of the room on the day of your departure.

For fully flexible reservations: to avoid penalties, all reservations must be canceled by 4 p.m. local hotel time at least 3 days (72-hours) prior to arrival. Cancellations made after this deadline will result in charges for the entire duration of the reservation.

For pre-paid nonrefundable reservations: these reservations are non-refundable, non-modifiable and no credits will be issued. If booked through a third party, please contact the booking agent directly for cancellation policies.

Yes, please refer to each room’s description for complete details.

We maintain a strict smoke-free environment on our hotel premises to ensure the comfort and well-being of all guests. Smoking of any kind, including but not limited to nicotine, tobacco-derived products, and cannabis-derived products (including vaping and e-cigarettes) is strictly prohibited.

Should any guest be found smoking on the hotel premises, the following actions will be taken:

  • The guest will forfeit their $200 security deposit
  • Additional cleaning fees may be charged
  • The guest will be asked to leave immediately, with no refunds provided for room charges

Late night concierge services may be available during select nights. A remote concierge will always be available for any requests or late check-ins. You can always contact the hotel’s direct line via phone or text at 215-789-5885.

Amenities

They are located in the cafe.

All hotel guests will have complete access to complimentary WIFI.

Yes, our fitness center comes with high-tech equipment and is open 24 hours a day with complimentary bottles of water.

We prioritize sustainability at our hotel, therefore, our housekeeping services are not provided daily. A full stay-over cleaning will be conducted after the 3rd night of your stay; however, guests can request trash pick-up and fresh towels at any point during their stay.

Yes, we are kid-friendly! Keep the whole family entertained with coloring books and board games in our lobby. Once you’ve worked up an appetite, enjoy our breakfast served on the weekends and grab a kid’s menu for the little ones! At the end of the day, rest easy knowing your child will have a safe and cozy place to sleep. Just let us know and we’ll have a pack and play ready in your room!

The Maj Café is open 24 hours, offering a variety of items including soft drinks, snacks, and personal care essentials.

Breakfast service is from Wednesday to Sunday between 7 AM–1 PM. Complimentary coffee daily for our guests from 6 AM -11 AM.

Street Parking. Metered parking is available directly in front of the hotel and across the street. Paid from 8:00 AM – 8:00 PM via the kiosk or the ParkMobile app. Free outside these hours and all day on Sundays. Please review all posted parking signs carefully, as some areas are designated for loading only or have other restrictions.

2100 Spring Garden Lot (2-minute walk). Parking is available through the LAZ Parking app or by texting PA1104 to 25023. This is our most popular parking option due to its usual flat rate of $10 for up to 24 hours, though rates may vary depending on demand or special events. The lot is located next to the Jefferson Health building with “2100” marked on the brick wall.

Rodin Place Garage (7-minute walk). 420 N. 20th Street indoor garage offering daily and overnight parking. Rates are typically around $24–$26 per day. Standard hours of operation: Weekdays: 6:00 AM – 12:00 AM Weekends: 8:00 AM – 12:00 AM.

ParkWhiz Parking (7-minute walk). 2201 Fairmount Avenue, next to Eastern State Penitentiary.

Philadelphia Museum of Art Garage (10-minute walk). 2600 Benjamin Franklin Parkway Covered, secure parking for daily and overnight use.

Please note that parking lot rates and hours of operation are managed by each facility and may change without notice. We recommend confirming pricing and availability before your arrival.

Unfortunately, we do not offer airport shuttle service.

Pets

We gladly accommodate dogs at our property! Please note, the only pets we accommodate are dogs.

Guests can bring their furry companions upon request, with a pet occupancy fee of $50 for stays of up to 2 nights. For longer stays, an additional fee of $50 applies for every subsequent 2 nights.

A $300 security deposit will be placed on a temporary hold with a valid credit card at check-in to cover any incidentals that may be incurred during your stay. This amount will be released after inspection of the room on the day of your departure.

Dogs must not exceed 35 lbs in weight (medium size). Given the dimensions of our rooms, guests with dogs cannot be accommodated in any of our Single Queen rooms. They must book a room in the Single King category or higher to ensure adequate space for their furry companions.

We allow a maximum of two dogs per room, provided they are house-trained. Guests with dogs will be assigned specific rooms designated for pet accommodation, subject to availability. Prices for pet accommodations may vary. Any undisclosed pets brought onto the premises will result in the forfeiture of the $200 security deposit.

Yes, please complete this form prior to your arrival:

Pet Policy – Guest Document ’24

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